Refund policy

Magments Return & Refund Policy

Last updated: 05/08/2026

At Magments, every magnet is custom-made just for you. Because of this, our return and refund policy works a little differently from standard retail items — please read the details below.

Custom & Personalised Orders

All Magments products are made to order using photos and details you provide. As such, we do not accept returns or exchanges for change-of-mind, incorrect photo choice, or sizing preferences, since each order is produced specifically for you and cannot be resold.

Damaged or Defective Items

We stand behind the quality of every magnet we make. If your order arrives damaged, faulty, or not as described, we will gladly offer a replacement or full refund. To qualify:

  • Contact us within 7 days of receiving your order
  • Provide your order number
  • Include a clear photo of the damaged or defective item(s)

Once approved, we'll send a free replacement or process your refund within 5–10 business days.

Order Errors

If we made an error on your order (wrong photo used, incorrect quantity, wrong size, etc.), let us know within 7 days of delivery, and we'll correct it at no extra cost to you.

Lost or Missing Orders

If your order hasn't arrived within the expected delivery window, contact us, and we'll investigate with our courier. If confirmed lost in transit, we'll send a replacement or issue a refund.

Bulk Orders (Client Collection)

Bulk orders collected directly by the client are inspected at pickup. Please check your order carefully before leaving — once collected, bulk orders are considered accepted, except in cases of manufacturing defects reported within 48 hours.

How to Request a Refund or Replacement

Email us at hello@magments.co.za with:

  1. Your order number
  2. A description of the issue
  3. Photos (for damaged/defective items)

We aim to respond within 1–2 business days.

Refund Method

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

This policy does not affect your statutory rights under applicable consumer protection law.